What kind of business do you run?

How often do you or your team miss calls from potential clients?

Never — We answer everything faster than a teenage TikToker

Sometimes, when we’re busy

Often — it’s a real problem

I’m not sure, but I think we’re losing leads

How do you currently follow-up with leads who call or submit a form?

I call/text/email them manually when I have time(a few hours later)

I try to respond quickly, but often miss them…it’s a coin flip

We don’t have a form or system yet

Oh we’re like the FBI — instant and everywhere. I use automation or a CRM to respond instantly

What happens if someone calls your business after hours?

They get voicemail (some leave a message & some bounce to my competitor)

I try to call them back the next day

Nothing —they disappear and I lose the lead

They get an automatic text-back or answering service

What are you doing to follow up with old leads and current clients?

Nothing — just collecting dust

I try random campaigns but no real system

A sales team calls some of them

Automated follow-up system

How satisfied are you with your current website or funnel?

It’s a lead-generating beast. No complaints

I think it works? My cousin built it in 2016. It’s okay, could be better

Let’s not talk about that embarrassment…It’s outdated

I don’t have one

Are you using any tools or automation right now?

No, it’s all manual

I have a bunch of tools, it’s total chaos

I use a CRM but don’t love it

I have a streamlined system

When someone Googles your business… Do you show up?

Yes — top of the list

We show up, but not near the top

We’re invisible

Not sure—probably page 17

How many online reviews does your business currently have?

I have no idea / I haven’t looked in months

Less than 50. Probably some shade in there too

51–100. It's a mixed bag. Some praise, some rage

We’re over 100+ and look like a 5 Star Michelin spot

Do you actually ask your customers to leave reviews? Or do you just hope they feel generous one day?

Nope. I hate begging…and remembering.

Sometimes. When the mood hits or Mercury’s in retrograde

Yup. We’ve got a system. It’s practically automated.

What’s your biggest headache right now?

Missed calls/leads or slow follow-up

Not getting enough leads

Bad reviews / no reputation

Too many tools and no clarity

Honestly, I don’t even know where to start? All of the above

None. I have a well oiled machine running on all cylinders

Be honest… What’s stopping you from fixing this?

No time to figure it all out

I’m not sure who to trust (I’ve been burned before)

I’m interested but not ready right now (just want to see my results)

I'm interested just need some guidance

Don’t have the budget

I’m actively looking for help now

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